Hope, With a Smile

When I passed the bar exam in 1982, I became the second practicing lawyer in my family. My father, a 1958 graduate of Drake University Law School was the first, and he taught me how to be a lawyer. In 1987 I took my first training as a mediator.   I trained my father and other seasoned attorneys in the process, feeling haughty that I taught dad a new skill.

Fourteen years after Dad’s death,  it is abundantly clear that Dad taught ME how to mediate.

My father grew up in a part of the city of West Des Moines, (known previously as Valley Junction,) where everyone knew him as “Danny.” He had a small law office in a remodeled house, and  as a young girl I would earn money answering the phone and noticing all of the interesting people who came to see Dad.  His clients were all colors, genders, and socioeconomic backgrounds and they included flamboyant “nightclub people” who were in the crowd around his parent’s bar and steak house. Several spoke broken English. Dad once told me one of the things he loved about being a lawyer was that “you never know what’s going to walk in the door.” Whoever walked in got to see Danny, always with a smile on his face, and they never felt rushed to leave or like the billable hour clock was ticking loudly. As they passed my receptionist’s desk people always left the office with a lighter step than when they had come in.

When I was a little girl, Dad  served as “justice of the peace” performing marriages.  People would come to be married at our family home  and my two brothers and I would watch the wedding from the top of the stairs. I now see that many of the people who came to be married were unconventional couples for the times; interracial couples, hugely pregnant women, people who were obviously poor, people who were stressed and unhappy at the occasion. My father smiled and treated them all with respect and he let my brothers and me throw rice as the couple drove out our curving driveway.

Dad’s friends were the bankers, the insurance men, doctors, and other lawyers, but it didn’t matter if he was talking to a businessman in a starched shirt or a worker with dirt and grime on his clothes, he treated every person the same. He gave them respect, listened, joked with them, and of course flashed them that ever present smile. My dad was the first person people went to when there was any trouble not just legal trouble. Be it their house, their finances, their spouse, their children or their state of mind, people knew they could count on Danny to help.  Whether it was calling his friend the banker to see about a loan for them, sending them to his doctor friend to for a physical, even paying their utility bill out of his own pocket if their lights were shut off, my dad gave them each something that they lacked before they talked to him: hope.

Often on Sundays after we worshiped at the Greek Orthodox church, Dad would take us to the nursing home to visit the elderly Greeks and old Valley Junction folks, to say hello and let them know they were being remembered. I mostly hated those visits because I was a kid and I wanted to be doing something else. But I was stuck going, so I watched my dad interact with the people during our visit, sometimes listening to the same story week after week. I watched how tender he was with them, having all the time in the world to hear them, letting them know they mattered, and administering that same medicine to everyone: hope with a smile.

Dad always looked professional. Every day my mother laid out a suit, shirt and tie for him to wear. He always looked like a stylish Perry Mason. When people came to his office they saw a man who looked like he had wisdom and authority. He made you feel better just sitting across the desk from him. He looked like a lawyer should look.

My father did lots of free or reduced fee legal work. In addition to working through the Volunteer Lawyer’s Program, he helped people have access to justice through his office. When he died we found many clients on the books with hundreds of dollars of bills that they were paying off at $25 per month. I never saw my dad turn a client away.

Dad wasn’t perfect but he also handled his imperfections with class. An active member of gambler’s anonymous, he donated time to assist fellow gamblers with their recovery. He told his own story without shame, knowing that his testimony would help others who suffered with the addiction. Showing them that a smart successful lawyer faced his struggles head on, set an example for others to find their own courage.

When I first introduced my dad to the concept of mediation he said “This is how we resolved cases in the old days. The other lawyer and I would sit down and drink a scotch and when we were done talking the case would be settled. And we always kept our word.” I snickered wondering how he could have such a lack of insight. In mediation you had to ask certain questions, do risk analysis with the parties, employ skillful negotiation strategies. You had to write out a full mediation agreement. What did he know?

Turns out he knew a lot. After mediating for 29 years I have come full circle. I can’t tell you the last time I asked the magical five questions, did “the two number technique” or employed any particular mediation trickery. The most important thing  I do now is meet people with a smile on my face. I try to listen attentively to them as though we have all the time in the world. I empathize with them and give respect no matter  who they are or what I hear. I don’t worry about whether the case settles or not, or if I can claim a sterling settlement record. I act as a problem solver, exploring ideas to help resolve matters and providing options to the parties and their attorneys.

I sometimes have to translate legal ease to the clients when their own attorneys miss the fact that the client is too stressed to follow big words.  I help parties dig deep to find their highest selves and come up with an agreement that works for them. I don’t coerce them to sign something in the pressure of the moment.Inspired by Dad’s vulnerability in sharing his own story, when appropriate  I  share my own life experiences to let the people in mediation know they are not alone in navigating life’s struggles.

No matter what, as a mediator, I try to remember what every good lawyer knows. Hurting people look to us for help. In addition to our legal knowledge we can dispense respect, wisdom, empathy, and courage. And most importantly, the medicine developed by Danny.  Hope, with a smile.