“Be kind. Everyone you meet is fighting a hard battle.”-Philo of Alexandria
In my love affair with perfectly foamed lattes, I’ve spent many happy days at Starbucks. When the children were small, my friend Laura and I would meet there every single day. I would have a latte, usually with nonfat milk, except when I went through my soy phase. Laura would have an Americana with room for cream.
The Phoenix area has a million Starbuck’s, so we would call each other (before texting was available) to coordinate which location was convenient for our meeting, based on our schedules. “I’m picking up the triplets at school early for a dental appointment,” she might say.
“I will be at the church, can we meet half way in between?” I’d respond, and for several years we accommodated each other without the slightest amount of stress.
“I need to go first today,” one of us would say once we sat down with our coffees. We poured out stressors and anxiety becoming each other’s amateur therapists. People are in disbelief that we only missed a handful of days over the course of several years, before I moved back to Iowa.
Our daily meetings grounded me during years where I was lonely because of a traveling husband, unsure how to raise kids, and yearning for my lawyer world during a period as stay at home mom. Laura could validate my feelings, tell me the kid’s coughs needed Robitussin and being a lawyer herself, explore the injustices of the OJ Simpson case based on an analysis of the evidence.
I supplied similar support to her as she raised triplets with her busy emergency room physician husband. By the time we finished our coffee and dashed to our respective mom mobiles to get back to our duties we were poised to face life with a fresh approach.
At our favorite Starbucks, Carl was the manager. Because we were regulars, it was like meeting another friend when he was working. When he transferred locations we moved our rendezvous to his new store whenever possible.
When I was divorced from my children’s father, I was in between jobs, having given up my status as VP of a California based mediation firm to try to save a failing marriage. Post-divorce I was left having to regroup to get a job in Scottsdale, and doors were not opening.
One day at coffee, I made a spontaneous inquiry of Carl. “Carl, would you ever hire me?”
Carl was puzzled knowing I was a lawyer, but also knowing Starbucks provided medical health benefits, which I needed. The next thing I knew I was handed a green apron and a post at a new Starbucks Carl was managing in a stylish part of Scottsdale.
The people I worked with had no clue I was a lawyer. I tried to keep that fact underground, partly from embarrassment that I was underemployed, and also to avoid getting asked for legal advice. I was just “Kim,” and I didn’t feel like I was being judged. Secretly I was “Kim, the lawyer who struggles to steam milk.”
My twenty-something coworker Maggie became my guide to the Starbuck’s world. Keeping up with a busy caffeine -seeking crowd, was not easy. Some customers were rude and impatient, some downright hateful, others were pleasant. Those who said hello, asked how I was getting along as the “newbie,” and called me by name were a joy. I was working hard, on my feet, trying to live up to Carl’s rigorous standards for a clean store, going home tired at the end of my shift, particularly on days when it had started at 5 a.m.
If I would gripe to Maggie she never engaged, but instead was always upbeat, expressing gratitude for her job. Maggie would often excuse herself abruptly for a bathroom break. I became curious as to why she would leave her work station so suddenly. Eventually I asked a coworker.
“Maggie has cancer,” he told me. “She is going through chemotherapy and leaves her post to get sick. She has to work to keep the insurance. Poor thing should be home in bed.”
I was shocked. Here I had been a prissy Scottsdale lawyer/mom who had thought I was so noble working at Starbucks. Right beside me was Maggie, struggling to survive. I eventually asked Maggie if there was anything I could do to help her. She seemed disappointed that her secret was out, and basically said “Thanks so much but I am fine. I enjoy working with you.” That was it.
The next morning when it was still dark, as I went in to open the store I saw Maggie getting off the bus. For the first time in my life, I was unable to know what to do to help someone. I decided the best thing I could do to honor her was to watch her humility up close and to learn to do something about my own ego based on her example.
A few mornings later a particularly obnoxious business woman came to the counter enraged, oblivious to the line packed tightly out the door. “You are out of cream!” she squealed. “Perhaps “you people” don’t know what it is like to be a busy executive needing to keep on your schedule! We get delayed by something that you should be taking care of!”
My initial instinct was to lash back saying: “I will have you know I am a lawyer and I doubt YOU are qualified to argue before the Supreme Court!” At the same time, I saw Maggie down the counter from me, smiling and selecting a pastry for a customer.
“I am so sorry ma’am, let me get you that cream right away,” I said instead, grabbing the decanter and filling it up. “I am sorry you were inconvenienced and I hope you have a wonderful day.”
Somehow I was able to channel what I’d learned from Maggie. And strangely, in the turn of a moment, I really did want the woman to have a wonderful day. For all I knew she was in a struggle of her own, unable to handle it with Maggie’s grace.
Eventually I left Starbucks and Arizona, resuming my law and mediation practice in Iowa. Leaving Laura’s friendship was devastating. I visit Arizona often and we always “do coffee” daily while I am there.
I ‘ve gone back to the Starbucks where I worked. It’s been totally remodeled. Carl is gone to stores unknown. Maggie is not there. I wonder if she is even alive.
Now, when I walk into a Starbucks I take a moment to look the barista in the eye, smile, make small talk and even call them by name. I do the same with the clerk at the grocery store and the cashier at the gas station. I know from my work at Starbucks that a little kindness makes all the difference.
And all of our lives, matter.
This post was originally published in 2013. My son Clint, age 23, has started working part time as a barista at Starbucks so it reminded me of this post. Welcome to the barista family son!